Terms and Conditions
These Terms and Conditions (“Terms”) govern your access to and use of https://trenchlesstoday.com (the “Website”) and any requests for information, scheduling, estimates, inspections, or services initiated through the Website. By using this Website, submitting information, requesting service, or communicating with Trenchless Today through this Website, you agree to these Terms. If you do not agree, please discontinue use of the Website.
1. Company Identification
This Website is owned and operated by Trenchless Today LLC (“Trenchless Today,” “Company,” “we,” “our,” or “us”). We provide trenchless sewer repair, pipe lining/rehabilitation, drain and sewer services, sewer inspections, failed liner removal, and related services for residential, commercial, and municipal customers. Service availability varies by location and scheduling.
2. Informational Purpose Only
All content on this Website is provided for general informational and marketing purposes only. Website content is not engineering, plumbing, construction, or legal advice, and it may not reflect the specific conditions at your property. You should not rely on Website information as a substitute for an on-site evaluation.
Use of this Website does not create a contractor-client relationship. A binding agreement for work exists only after we issue and you execute a written service agreement, proposal, work authorization, or contract (each a “Work Authorization”).
3. Estimates, Pricing, and Scope of Work
Any pricing, ranges, estimates, promotions, timelines, or service descriptions provided on this Website (or communicated by phone, email, or text) are preliminary and are not a guarantee of final price or scope. Final scope and pricing depend on site conditions, access, pipe material and configuration, code requirements, municipal approvals, and conditions discovered during inspection and/or performance of work.
Underground infrastructure conditions are inherently unpredictable. You acknowledge that concealed conditions may require changes in methods, materials, equipment, time, or scope.
4. Underground, Concealed, and Unknown Conditions
Sewer and underground utility systems may contain concealed defects, corrosion, voids, offsets, collapses, root intrusion, prior repairs, improper connections, obstructions, bellies, infiltration, and other conditions not visible prior to excavation or work. We are not responsible for concealed conditions that could not reasonably be identified prior to commencing work.
5. Inspections, Sewer Cameras, and Findings Limitations
Any inspection (including CCTV/sewer camera inspection) reflects conditions observed at the time of inspection only. Camera access may be limited by blockages, standing water, offsets, pipe geometry, scale buildup, or other obstructions. An inspection does not guarantee the future condition of the line, does not identify every defect, and is not a warranty of performance. Conditions may change after inspection due to usage, weather, settlement, tree roots, municipal system issues, or other factors outside our control.
6. No Guarantee of Specific Results
We use industry-standard methods, equipment, and materials. However, because each property and underground system is unique, we do not guarantee specific outcomes, timelines, or life expectancy unless expressly provided in a written warranty or guarantee that is included in your Work Authorization.
Any testimonials, reviews, photos, before/after visuals, or general statements regarding durability, cost savings, or minimal disruption reflect individual experiences and typical project goals, not a promise of identical results for every project.
7. Change Orders and Additional Work Authorization
If concealed conditions, code requirements, access limitations, safety issues, or other project realities require additional work or changes to scope, you authorize us to pause work and present a change order or revised authorization. Additional work will not proceed without your approval (except where immediate action is necessary to mitigate active property damage, safety hazards, or prevent further system failure).
8. Customer Responsibilities: Access, Utilities, Private Improvements
You agree to provide safe, legal, and reasonable access to work areas, including entry to the property, basements/crawlspaces, cleanouts, utility rooms, and other necessary areas. You are responsible for notifying us of known hazards and known private improvements (including irrigation, invisible fences, drainage systems, low-voltage wiring, privately installed lines, or other non-marked systems).
Public utility marking programs (e.g., 811) may not mark private lines. We are not responsible for damage to private utilities or concealed improvements that are not visible and not disclosed/marked prior to work.
9. Permits, Code Compliance, and Municipal Requirements
Certain work may require permits, inspections, traffic control, access approvals, or municipal coordination. Timelines may be affected by permit processing, inspection scheduling, municipal requirements, weather, or third-party delays. Where applicable, permit responsibilities and fees will be addressed in your Work Authorization.
10. Emergency and Same-Day Service Disclaimer
Emergency or same-day service may be available in some locations, but availability is not guaranteed. Response times are estimates only and vary based on scheduling, dispatch, location, weather, road conditions, and operational constraints.
11. Scheduling, Cancellations, and Trip Charges
Scheduled appointments may be rescheduled due to weather, emergency dispatch priority, staffing, equipment availability, or safety concerns. If you cancel or are not available at the scheduled time, we reserve the right to charge a trip/diagnostic fee where allowed, especially for emergency dispatch or reserved time blocks.
12. Payments, Collections, and Lien Rights
Payment terms, deposit requirements, and acceptable payment methods will be stated in your Work Authorization. Past-due balances may be subject to collection costs and reasonable fees where permitted by law. For work where lien rights apply, you acknowledge that we may pursue applicable mechanic’s lien or similar remedies in accordance with state law for non-payment.
13. Third-Party Providers and Financing (TURNS Financing)
This Website may reference or link to third-party providers, including financing options. Trenchless Today may partner with or refer customers to TURNS Financing; however, financing approval, rates, terms, decisions, and servicing are provided by the third party and are not controlled by Trenchless Today. You are responsible for reviewing and agreeing to the third party’s terms.
14. Communications Consent (Calls, Texts, Email)
By submitting your contact information through this Website, you authorize Trenchless Today to contact you at the phone number and email address you provide regarding your inquiry, scheduling, estimates, and service-related communications. Contact may include phone calls, SMS/text messages, and emails, and may include automated dialing or messaging where permitted by law.
Consent to receive texts or calls is not a condition of purchase. Message and data rates may apply. You may opt out of text messages at any time by replying STOP (or by contacting us using the contact information listed on this Website).
15. Website Accounts, Acceptable Use, and Security
You agree not to use this Website in a manner that could disable, overburden, damage, or impair the Website or interfere with any other party’s use. You agree not to attempt unauthorized access to any portion of the Website, servers, or systems.
16. Intellectual Property
All content on this Website, including text, graphics, photos, videos, logos, layouts, and designs, is owned by Trenchless Today LLC or used under license and is protected by intellectual property laws. You may not copy, reproduce, distribute, or create derivative works without prior written consent.
17. Photographs, Video, and Project Media
We may photograph or record project conditions and completed work for documentation, quality control, training, and marketing. We will not intentionally publish personally identifiable information without consent. If you do not want exterior photos of work posted publicly, you may notify us in writing before work begins.
18. Accessibility
Trenchless Today is committed to improving accessibility for all users. Please refer to our Accessibility Statement for more information and for assistance if you encounter difficulty accessing Website content.
19. Disclaimer of Warranties Related to Website
This Website is provided on an “AS IS” and “AS AVAILABLE” basis. We do not warrant that the Website will be uninterrupted, error-free, secure, or free of viruses or other harmful components.
20. Limitation of Liability
To the fullest extent permitted by law, Trenchless Today LLC will not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of this Website or reliance on Website content.
To the fullest extent permitted by law, for claims related to services performed, our liability (if any) will be limited to the amount paid for the specific service giving rise to the claim, except where prohibited by law or where a different limitation is expressly stated in a written Work Authorization.
21. Dispute Resolution; Arbitration; Class Action Waiver
Any dispute arising out of or relating to these Terms or the Website will be resolved through good-faith efforts to negotiate. If informal resolution is unsuccessful, disputes may be submitted to binding arbitration where permitted by law. Arbitration (if elected) will be conducted on an individual basis; class actions and representative actions are waived to the fullest extent permitted by law.
Some states do not allow certain arbitration or waiver provisions. In such cases, those provisions will be enforced to the maximum extent permitted, and the remainder will remain in effect.
22. Governing Law and Venue
These Terms are governed by the laws of the State of New York, without regard to conflict of law rules. To the extent a dispute is not subject to arbitration (or arbitration is prohibited), you agree that venue and jurisdiction shall be in state or federal courts located in New York, unless otherwise required by applicable law.
23. Service Area Representation
The Website may list multiple offices, states, and service areas. Listings are informational and do not guarantee service availability in every location at all times. Availability depends on scheduling, staffing, equipment, and project needs.
24. Force Majeure
We are not responsible for delays or failure to perform caused by events outside our reasonable control, including severe weather, natural disasters, municipal delays, supply chain disruptions, utility outages, governmental actions, or other force majeure events.
25. Privacy
Your use of this Website is also subject to our Privacy Policy. Where these Terms and the Privacy Policy address the same topic, the Privacy Policy will govern data collection and handling practices.
26. Severability
If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in full force and effect.
27. Changes to Terms
We may update these Terms at any time. Continued use of the Website after changes are posted constitutes acceptance of the updated Terms.
Last Updated: February 8, 2026
