Privacy Policy
This Privacy Policy describes how Trenchless Today LLC (“Trenchless Today,” “Company,” “we,” “our,” or “us”) collects, uses, discloses, and protects personal information when you visit https://trenchlesstoday.com (the “Website”), request services, submit forms, or otherwise interact with us.
By using this Website or providing information to us, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
Information You Provide Directly
We may collect personal information you voluntarily provide, including:
- Name
- Phone number
- Email address
- Service or property address
- Description of plumbing, sewer, or infrastructure issues
- Scheduling or emergency service information
- Photos, videos, or documents you provide
- Information submitted through contact forms, estimate requests, or communications
Information Collected Automatically
When you visit the Website, certain information may be collected automatically through cookies, analytics platforms, and similar technologies, including:
- IP address
- Device and browser type
- Operating system
- Pages visited and interaction data
- Referring URLs and advertising sources
- Approximate geographic location
Call and Communication Information
Telephone calls may be recorded or logged for quality assurance, training, safety, and service documentation purposes where permitted by law.
2. How We Use Information
We may use personal information to:
- Respond to inquiries and provide requested services
- Schedule inspections, estimates, and service appointments
- Communicate regarding services and projects
- Send appointment reminders and service notifications
- Improve Website functionality and performance
- Measure marketing and advertising effectiveness
- Maintain operational and legal records
- Comply with legal obligations
3. Communications Consent (Calls, Text Messages, and Email)
By submitting your contact information through this Website, you consent to receive communications from Trenchless Today by phone, email, and SMS/text message regarding your inquiry, scheduling, estimates, and services.
Communications may be sent using automated dialing or messaging systems where permitted by law. Consent to receive communications is not a condition of purchase. Message and data rates may apply. You may opt out of text messages at any time by replying STOP or contacting us directly.
4. Cookies, Analytics, and Advertising Technologies
The Website uses cookies and similar technologies to improve user experience and analyze traffic. These technologies may include analytics platforms and advertising tools such as Google Analytics, Google Ads, Meta (Facebook) advertising tools, and similar marketing technologies.
These tools may collect information about your browsing behavior across websites to help measure advertising effectiveness and improve marketing relevance.
You may disable cookies through your browser settings; however, portions of the Website may not function properly if cookies are disabled.
5. Sharing and Disclosure of Information
We do not sell personal information. We may share information with:
- Employees, contractors, or service partners necessary to provide services
- Payment processors and financing providers when requested by you
- Website hosting, analytics, and technology providers
- Advertising and marketing service providers
- Legal authorities when required by law or to protect our legal rights
6. Third-Party Services and Financing Providers
The Website may reference or integrate third-party services, including financing providers such as TURNS Financing, mapping tools, embedded forms, or analytics services. These third parties operate under their own privacy policies, and we are not responsible for their practices.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, or misuse. However, no system can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only as long as necessary for business operations, service records, legal compliance, dispute resolution, and enforcement of agreements.
9. Photographs, Video, and Project Documentation
During the course of providing services, we may capture photographs or video of work areas, equipment, or infrastructure conditions for documentation, training, or marketing purposes. Personally identifiable information will not be intentionally disclosed without consent.
10. Children’s Privacy
This Website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 years of age.
11. State Privacy Rights (California, Virginia, Colorado, Connecticut, and Others)
Depending on your state of residence, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of personal data, or to opt out of certain data sharing practices.
To submit a privacy request, please contact us using the contact information below. We may need to verify your identity before processing requests.
California Residents
California residents may request information regarding categories of personal information collected, sources of collection, purposes of use, and categories of third parties with whom information is shared. We do not sell personal information as defined under California law.
12. Do Not Track Signals
The Website does not currently respond to “Do Not Track” browser signals due to the lack of a consistent industry standard.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with an updated “Last Updated” date.
14. Contact Information
If you have questions about this Privacy Policy or wish to exercise privacy rights, please contact:
Trenchless Today LLC
Website: https://trenchlesstoday.com
Email: team@trenchlesstoday.com
Phone: (866) 926-2329
Last Updated: February 8, 2026
